Terms of Service
Effective date: August 14, 2026 Last updated: August 24, 2026
Nunclara is a sole proprietorship owned and operated by Eric Adams.
These Terms of Service ("Terms") govern access to and use of Nunclara's AI phone answering and call triage service (the "Service"), operated by Nunclara ("Nunclara," "we," "us," or "our"). By signing up for, accessing, or using the Service, you ("Customer," "you," or "your") agree to these Terms. If you are agreeing on behalf of a business, you represent that you have authority to bind that business.
If you do not agree to these Terms, do not use the Service.
1. The Service
Nunclara provides an AI-powered phone agent that answers inbound calls on behalf of home service trade businesses, triages and summarizes those calls, and surfaces call data through a client portal. The Service may include call recording, transcription, escalation routing, and related features described on our website or in your plan.
We may add, change, or discontinue features of the Service over time. We'll make reasonable efforts to notify you of material changes that affect how you use it.
2. Account registration
You must provide accurate, current information when creating an account and keep it up to date. You are responsible for all activity under your account, including actions taken by team members you invite. Notify us promptly at [email protected] if you suspect unauthorized access to your account.
3. Your responsibilities as a Customer
By using the Service, you represent and agree that:
- You have the legal right to forward your business phone line to Nunclara and to have your inbound calls answered, recorded, and processed by our AI agent.
- You will comply with all applicable law regarding call recording and consent in the states where your business operates and where your Callers are located, including any disclosure or consent requirements beyond what Nunclara provides on the call itself. See our Call Recording Disclosure for what Nunclara handles automatically.
- The business information, greeting scripts, escalation rules, and other configuration you provide are accurate and lawful.
- You will not use the Service to harass, defraud, or mislead callers, or for any unlawful purpose.
- You are responsible for reviewing AI-generated call summaries, job details, and escalations for accuracy before relying on them for business-critical decisions. The Service is a tool to assist your business — it is not a substitute for your own judgment, especially in genuine emergencies.
4. Fees and billing
- Fees are billed in advance on a recurring basis according to your selected plan, via Stripe.
- Usage beyond your plan's included call volume is billed as overage at the rate disclosed at signup or in your plan details.
- Fees are non-refundable except as required by law or as explicitly stated in these Terms.
- We may change our pricing with at least 30 days' notice before it applies to your next billing cycle.
- If a payment fails, we may suspend the Service until payment is resolved. We'll make reasonable efforts to notify you before suspension.
5. Term, cancellation, and suspension
- These Terms apply for as long as you have an active account.
- You may cancel at any time through the portal or by contacting [email protected]. Cancellation takes effect at the end of your current billing period unless otherwise stated.
- We may suspend or terminate your access if you materially breach these Terms, fail to pay fees due, or use the Service in a way that creates legal or security risk for Nunclara, other customers, or Callers.
- On termination, we will make call data available for export for a reasonable period (see our Privacy Policy for retention details) before it is deleted.
6. Intellectual property
Nunclara retains all rights, title, and interest in the Service, including our software, AI models, agent configurations engine, and portal — excluding your own business data and content. You retain ownership of the business data you provide us (greeting scripts, business information, and the resulting call data collected on your behalf).
You grant us a license to use your business data solely to provide and improve the Service to you. We do not use one Customer's call data to train models used by other Customers' agents without your consent.
7. Third-party services
The Service relies on third-party providers, including Bland AI for voice processing and Stripe for payments. Your use of the Service is also subject to the extent applicable terms of those providers with respect to their processing of data. We select these providers carefully but are not responsible for outages or failures originating outside our systems, though we will work to mitigate their impact on you.
8. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, NUNCLARA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
AI-generated call summaries, transcripts, and classifications may contain errors. We work to keep the Service accurate and reliable, but we do not guarantee that every call will be answered, transcribed, or triaged without error, or that the Service will be uninterrupted or error-free. For calls involving genuine emergencies, callers should still be directed to call 911 or other emergency services directly — the Service is not a substitute for emergency response systems.
9. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NUNCLARA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR BUSINESS OPPORTUNITY, ARISING FROM YOUR USE OF THE SERVICE.
NUNCLARA'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE WILL NOT EXCEED THE FEES YOU PAID TO NUNCLARA IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms limits liability that cannot be limited under applicable law.
10. Indemnification
You agree to indemnify and hold Nunclara harmless from claims, damages, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your violation of applicable law (including call recording and consent law), or your misuse of the Service.
11. Governing law and disputes
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service will be brought exclusively in the state or federal courts located in New York, and you consent to jurisdiction there.
12. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the portal at least 15 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance.
13. Contact us
Eric Adams, Sole Proprietor
Nunclara
67-41 Kissena Blvd
Flushing, NY 11367
[email protected]